Returns & Replacements
We accept payments via VISA and MasterCard or PayFast. We accept all major credit card. All our payments are processed securely and with highest encryption for your security and peace of mind.
All prices you see are final, no extra tax or fees will be added during checkout.
All prices and payments are processed in RSA Rands.
Due to the nature of some Products all returned items must arrive in the same condition as they were delivered. Used or opened products cannot be returned as it is illegal to send any goods potentially contaminated with human bodily fluids.
When contacting us, please provide clear explanation why you wish to have a replacement, this must happen within 7 days of receiving your order. Shipping cost will be the client’s responsibility.
RETURNING UNWANTED GOODS
If you wish to return an unwanted product, please contact our customer service team firstname.lastname@example.org. Used or opened products cannot be returned. You have 7 days from the date you received the goods in which to contact us for product return. Have a strict replacement policy and not a refund policy.
All customers are responsible for their own cost of returning the shipment of unwanted products. Shipping fees are not refundable.
RETURNING INCORRECT ORDER OR DEFECTIVE ITEM
If you receive an incorrect or defective product, we will provide you with a replacement. You have 7 days from the date you received the goods in which to contact us to apply for product return.
*Please note that Oxyburst and Baby Range products are non-returnable.